Privacy Policy for MR Heating

Last Updated: 01 April, 2025

At MR Heating, operated by MR HEATING AND PLUMBING LTD, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website and services.

1. Who We Are

Company Name: MR HEATING AND PLUMBING LTD

Website Name: MR Heating

Address: 2 St Nicholas House, 232A West Wycombe Road, High Wycombe, HP12 3AR

Email: [Insert Contact Email]

ICO Registration Number: [Insert Number]

2. What Data We Collect

When you use our website and services, we may collect the following information:

• Personal Information: Name, address, phone number, email address.
• Eligibility Data: Information about your home (e.g., heating type, insulation status) and financial details to check grant eligibility.
• Technical Data: IP address, browser type, pages visited, and cookies.

3. How We Use Your Data

We collect your data for the following purposes:

• To process your eligibility check for government grants.
• To contact you regarding your application and services.
• To improve our website experience and customer service.
• To comply with legal and regulatory obligations.
• To prevent fraud and ensure data security.

4. Legal Basis for Processing Your Data

We process your personal data based on:

• Your Consent – When you submit your details for eligibility checks.
• Legitimate Interest – To provide and improve our services.
• Legal Obligation – To comply with UK data protection laws.

5. Data Sharing & Security

• We do not sell or rent your data to third parties.
• We may share your information with certified engineers, funding providers, and government bodies to process your application.
• We use secure encryption & firewalls to protect your data.
• Your data is stored on secure servers within the UK/EU in compliance with GDPR.

6. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access, correct, or delete your data.
• Withdraw consent at any time.
• Object to data processing.
• Request data transfer (data portability).
• Lodge a complaint with the ICO (Information Commissioner's Office).

To exercise your rights, contact us at [Insert Contact Email].

7. How Long We Keep Your Data

We keep your personal data only as long as necessary to process your application and comply with legal obligations. After this period, data is securely deleted.

8. Cookies & Tracking

We use cookies to enhance your browsing experience. You can manage cookie preferences in your browser settings.

9. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any questions about this policy or your data, contact us at:

• 📧 Email: [Insert Contact Email]
• 📞 Phone: [Insert Contact Number]
• 📍 Address: 2 St Nicholas House, 232A West Wycombe Road, High Wycombe, HP12 3AR